Refund Policy

1. Eligibility

You are eligible for a full refund if:

• Your refund request is submitted within 7 days of the original purchase date.
• You have not previously received a refund for a SnapFull subscription.

Renewal charges are refundable if requested within 7 days of the renewal date, provided you have not used Pro features since the renewal.

2. How to Request a Refund

Open an issue at github.com/JerryLiang1222/SnapFull/issues with the subject "Refund Request" and include:

• The email address used for the purchase.
• The approximate purchase date.
• A brief reason (optional but appreciated).

We will process your refund within 3–5 business days. Refunds are returned to the original payment method via Paddle, our payment processor.

3. After a Refund

Once a refund is issued, your Pro subscription will be cancelled and Pro features will no longer be accessible. Your screenshot history and locally stored data are unaffected — they remain on your device.

4. Non-Refundable Situations

Refunds will not be issued for:

• Requests made more than 7 days after the purchase or renewal date.
• Accounts that have already received a refund for a prior subscription period.
• Purchases made fraudulently or in violation of our Terms of Service.

5. Contact

For refund requests or billing questions, please reach out via GitHub Issues. We aim to respond within one business day.